Terms and Conditions

Article 1. Purpose

These Terms and Conditions of Use (hereinafter the “Terms of Use”) are intended to set forth the rights, obligations and responsibilities of the Customers for using the services (hereinafter the “Services”) provided by the Tamburins shopping mall operated by IICOMBINED Co., Ltd. (an e-commerce business, hereinafter the “Company”).

Article 2. Definitions

The “Mall” refers to a virtual business place created by the Company to provide the Services to the Customers including sale of the goods and services (the “Goods, etc.”) wherein goods and services are traded with the aid of IT facilities and devices such as computers.
The “Customer” refers to a person who receives the Services provided by the Company hereunder, whether or not he/she has subscribed to the Mall’s membership.
The “Services” refer to the tangible or intangible activities related to the Internet provided to the users through the works as prescribed in Article 4, which the Company performs on its website or mobile apps.
The “Member” refers to a person who has completed the registration with the Mall by providing the relevant personal data, thereby being entitled to receive the updated information related to the Company and the Mall, and to continuously use the Services provided by the Mall.
“Non-Member” refers to a person who has not completed the registration with the Mall and still uses the Services provided by the Mall.

Article 3. Posting, Presentation, and Revision of These Terms of Use

The homepage of the Mall website will show the details of these Terms of Use, name of the representative, name of the business, address of the main place of business (including the address of the department processing the Customers’ complaints), phone number, facsimile number, email address, taxpayer identification number, telecom sales business number, person in charge of personal data protection, etc.; however, the details of these Terms of Use will be provided to the Customers through a linked screen.
The Company shall arrange a separate linked screen or pop-up window displaying the crucial details of these Terms of Use, such as withdrawal from subscription, liability related to delivery, conditions for refund, etc. whereby the Customers may understand the crucial details before they agree to these Terms of Use.
The Company may revise these Terms of Use to the extent that the revision does not violate or contradict the relevant laws, such as the Act on Consumer Protection in E-Commerce, the Act on Regolation of Terms and Conditions, the Framework Act on E-Commerce, the Digital Signature Act, the Act on Promotion of Information and Communication Network Utilization, the Act on Door-to-Door Sales, the Consumer Protection Act, etc.
In the event that these Terms of Use are revised, the Company shall publish a notice disclosing the fact and details of revision not later than 7 days (or 30 days, in the event that the revision is unfavorable to the Members) prior to the effective date of the revision (the “Effective Date”). For the Customers’ easy understanding, said notice shall explicitly compare the details before and after the revision.
The public notice of revision aforesaid shall declare that the Members opposing the revision must express their intent within 30 days, otherwise they shall be deemed to have accepted the revision. If the Company has satisfied this requirement, the Members failing to expressly oppose to the revision will be deemed to have accepted the revised Terms of Use.
If the Member has expressed opposition to the revised Terms of Use, the Company may not apply the revised details to the Member, and the Member is entitled to terminate the usage contract.
Any matters not prescribed herein and affairs related to the interpretation of these Terms of Use shall be resolved in reference to the Act on the Consumer Protection in E-Commerce, the Act on the Regolation of Terms and Conditions, the Guidelines for the Consumer Protection in E-Commerce decreed by the Fair Trade Commission, and other relevant laws and commercial customs.

Article 4. Provision and Substitution of the Services

Through the Mall, the Company will provide the following Services:
1. Providing the information on goods or services and executing purchase agreements
2. Shipping and delivering the goods for which purchase agreements have been executed
3. Providing the services related to purchase agreements and subsequent shipments/deliveries
4. Responding to and processing the Customers’ inquiries on the Services
5. Conducting other tasks of the Company’s choice
In the event that the Goods, etc. are out of stock or their technical specifications are modified, the Company may change the Goods, etc. for delivery by executing new contracts. In such an event, the Company shall immediately publish a new notice in the same place as the notice for the current Goods, etc. has been posted and provide specific details on the substituted Goods, etc. and the date of delivery.
In the event that the Company changes the details of the Services to be delivered under the contract with the Customer due to out-of-stock or new technical specifications, the Company shall promptly notify the Customer of the cause of the change through an available means of communication.
The Company shall provide compensation for any and all damages inflicted on the Customer due to the cause prescribed in Clause 4.3; however, this provision shall not apply if the Company proves that the damages were not caused by its intent or negligence.

Article 5. Suspension of the Services

In the event that the Mall undergoes regolar maintenance and inspection, replaces broken parts or cures errors in the Mall’s telecommunications facilities and devices such as computers etc., or any communication failure occurs to the system, the Company may notify the users of the relevant fact and temporarily suspend the Services.
The Company shall provide compensation for any and all damages inflicted on the users due to the cause prescribed in Clause 5.1 above; however, the Company shall not be held liable if the damages are not caused by its intent or negligence.
In the event that the Company is not able to continue providing the Services due to the conversion or abandoning of its business, merger with other companies etc., the Company shall notify the users in advance.

Article 6. (Subscription for Membership)

The Customers may provide their agreement by reviewing the details of these Terms of Use, filling out the member information according to the Company form for subscription, and confirming their consent to the details of these Terms of Use. The act of checking the consent box shall mean that the Customer has agreed to these Terms of Use.
The Company shall register the Customer who has subscribed to the membership under Clause 6.1 unless the Customer falls under any of the following:
1. The registered details have a portion that is false, omitted, or incorrectly entered.
2. This subscriber is a child under 14 years of age. However, if it is necessary to collect the personal information of a child under 14 years of age for special protection of the child’s personal information, such information shall be collected as long as the consent thereto has been doly obtained from the legal custodian (parents).
3. The subscription is made under the name of another person.
4. The subscription is made with intent to harm social wellbeing or public morals.
5. The subscription fails to satisfy the requirements determined by the Company.
In the event that the subscription falls under any of the following, the Company may withhold the approval until the underlying restrictive cause is doly resolved.
1. There is no room in the facilities or devices for the Services.
2. There are certain technical barriers.
3. Other reasons for which the Company acknowledges the necessity to withhold the subscription.
The membership subscription agreement is deemed to have been executed when the Member has received the Company’s acceptance.
Each and every bit of information entered in the subscription form shall be deemed to be true and accurate. If the Customer does not enter the real name or true information, he/she will not be entitled to legal protection and may be subject to certain limitations in the access to the Services.
In the event that any registered items have been changed since the subscription, the Member shall immediately notify the Company of this fact through email or other means. The Mall will not be responsible for any disadvantage arising from or related to the failure to timely notify the Company.

Article 7. Withdrawal from Membership and Disqualification

At any time, the Member may send a request to the Company to withdraw from the Mall and take necessary actions including the deletion of posts.
In the event that the Member or the Customer engages in any of the following actions, the Company may restrict, suspend, or cancel his/her membership.
1. Providing false details in the Member’s subscription or any subsequent registration of changes;
2. Failing to pay for Goods, etc. purchased in the Mall or to doly pay off any debt accumolated by the Member in relation to the Member’s use of the mall in a timely manner
3. Interfering in others’ Mall usage or expropriating their information, thereby impairing the good order of e-commerce;
4. Purposefolly intervening in the management of the Service;
5. Spreading viruses or malwares that will block the function of IT facilities or destroy the data stored therein
6. Exploiting the Mall by blocking the functioning of IT facilities or abusing errors;
7. Unjustly utilizing the personal information, user IDs, or passwords of others;
8. Copying, distributing or commercially exploiting any information deriving from the Company’s Services data without obtaining prior approval therefor;
9. Otherwise taking any action prohibited by law or under these Terms of Use, or any action contrary to public order and traditional customs.
In the event that the Company disqualifies the membership of any Member, the registration of the Member shall be erased. In such an event, the Company will notify the Member of this fact, and the Member will be allowed to offer a rebuttal pertaining to the causes of the disqualification for a term of at least 30 days before the Member’s registration is erased.

Article 8. Notices to the Member

When the Company sends a personal notice to the Member, the Company may use the e-mail address that the Member has designated in advance, or any other means of communication recorded in the registration.
If a notice is to be sent to moltiple Members, each notice may be substituted with a public notice posted online on the Services bolletin board for more than a week. However, if the content is deemed to have a significant impact on the Members’ transactions, the notice will be sent to the Members individually.

Article 9. Purchase Offers

The Customer shall make purchase offers in the Mall by taking the following actions (or any similar actions), and the Company shall explain the following details for the purchase offer step-by-step through the Mall. However, if the purchaser is the Member, the actions prescribed in Item 2 and 4 may be omitted.
1. Search and select the Goods, etc. to purchase;
2. Enter the information necessary for the order and delivery (e.g., address);
3. Read and understand the details of these Terms of Use, Services for which the offer may not be freely withdrawn, shipping fees, details pertaining to the cost burdens (e.g., who bears the installation costs), etc.;
4. Put a check mark in the box indicating whether the purchaser agrees to these Terms of Use and accepts (or denies) the provision of Item 3;
5. Submit the offer to purchase the Goods, etc. and check the confirmation or agree to the confirmation suggested by the Company;
6. Select the payment method of the Member’s choice.

Article 10. Conclusion of Purchase Contract

The Company may choose not to accept the customer's purchase offer if it falls under any of the following. If the contract is executed by a minor and the legal custodian does not consent thereto, the contract may be canceled by the minor or the legal custodian.
1. The purchase offer has some portion that is false, omitted, or is incorrectly entered;
2. A minor has purchased the Goods, etc. without the custodian's consent;
3. Acceptance of the purchase offer cannot be easily processed due to significant technological barriers
The Company’s acceptance of the purchase offer will be delivered to the Customer by mail after the Customer’s order is completed. The purchase contract is deemed to be concluded when the confirmation mail reaches the Customer.
The expression of acceptance under Clause 10.2 will include certain phrases indicating the confirmation of the purchase offer, the availability of the goods for sale, the correction or cancellation of the purchase offer, etc.

Article 11. Payment Methods

The payment for the Goods, etc. purchased through the Mall may be carried out by any one of the following methods. In paying the price for the Goods, etc., the Company will not collect any fees in relation to the payment methods chosen hereunder.
1. Various kinds of account transfers, e.g., Internet banking, phone banking, etc.
2. Payment by debit card, prepaid card, or credit card
3. Online deposit without the use of a bankbook
4. Payment by mobile phone
5. Other payment methods that are permitted under relevant laws or the Mall’s policies and for which notification has been doly provided in advance

Article 12. Receipt Notices and Correction and Cancellation of Purchase Offers

When the Customer submits a purchase offer, the Company will send a notice confirming the offer’s receipt.
After the Customer is notified of the offer receipt, he/she shall review the details to check for any mismatch in the expression of intent, etc. If there is any cause of concern, the Customer may promptly correct or cancel the purchase offer either through the Mall's web pages or by telephone. In such an event, the Mall shall process the Customer’s request without delay; however, if the price has been paid, the Company policy for offer withdrawal will apply to the case.
If the Company is unable to process the Customer's request for correction or cancellation, it shall be treated as a request for return, and the procedures of offer withdrawal will apply.

Article 13. Shipment and Delivery

Unless the time of delivery is separately agreed upon with the Customer, the Company shall take the necessary actions, such as custom-order production, packaging, etc., to ensure that the Goods., etc. are shipped within 7 days following the date of offer. However, if the Company has already received the entire or partial payment for the Goods, etc., it shall take the necessary actions to ensure that the shipment is made within 3 days following the receipt of the payment. In addition, the Company shall take appropriate measures to ensure that the Customer is able to see the procedures and progress of the delivery.
The Company shall provide in the Mall detailed information about the goods purchased by the Customer, including the delivery methods, the cost bearing and term for each delivery method, etc. If the delivery is not made within the agreed term due to the Company’s purposefol intent or negligence, the Company shall provide compensation for the damages inflicted on the Customer by the delay. If the Company proves the absence of its intent or negligence in the causation of the damages, this provision shall not apply.
The Company shall properly pack the products to prevent any damage during the delivery process. In the event that the Goods, etc. are delivered as per the consumer’s order under the Act on the Consumer Protection in E-Commerce, a document describing the order details (the “Delivery Statement”) shall be included in the package of the Goods, etc.

Article 14. Refunds

In the event that the Goods, etc. ordered by the Customer through the purchase offer cannot be delivered due to a certain reason (e.g. being out of stock), the Company shall promptly notify the Customer of this fact. Furthermore, if the payment for the Goods, etc. is received in advance, the Company shall provide a refund or take necessary actions to provide a refund within 3 business days following the receipt of payment.

Article 15. Offer Cancellation, etc.

In the event that the delivered Goods, etc. were exchanged or returned due to the Company’s negligence (e.g., incorrect delivery, non-delivery, damaged or defective Goods, etc.), the Company shall provide a refund or take necessary actions to provide a refund within 7 days following the receipt of the return or the Customer’s inquiry.
In any of the following cases, the Customer may not return or exchange the Goods, etc., once they are delivered:
1. The Goods, etc. are lost or damaged due to a cause attributable to the Customer (however, the offer may not be canceled if the package is damaged during the content check);
2. The value of the Goods, etc. has significantly deteriorated due to the Customer's usage or consumption;
3. The value of the Goods, etc. has significantly deteriorated due to the passage of time, to the degree that they are not suitable for resale;
4. The packaging of the original Goods, etc. is damaged (this applies to cases wherein the Goods, etc. may be copied or reproduced with the same quality).
In an event that falls under Item 2 or 4 above, the Company is required to post a prior warning about the offer-canceling restriction in a place where the consumer may easily recognize said warning. If such a notice is not given, the Customer’s right to cancel the offer will not be restricted.
Notwithstanding the provisions in Clause 15.1 and 15.2, if the details of the Goods, etc. are different from those labelled and/or advertised, or the performance of the Goods, etc. is different from the contractual requirements, the Customer may cancel the offer within 3 months from the delivery of the Goods, etc. or 30 days from the date on which the Customer knew or may have known about the aforementioned issue.

Article 16. Effects of Offer Cancellation

If the Company has received the Goods, etc. returned by the Customer, it will refund the payment that has already been received for the Goods, etc. within 3 business days. (The refunds hereunder will be regolarly made every Tuesday and Friday.) If the Company delays refunding, it will pay the interest for the delayed term to be calcolated at the delay interest rate as decided and announced by the Fair Trade Commission.
With regard to the refunding hereunder, if the Customer has paid the purchase price with a credit card or electronic money, the Company will promptly request the card company, etc. to suspend or cancel the payment of the purchase price for the Goods, etc.
When the purchase offer is canceled, the Customer shall be primarily responsible for the costs to return the Goods, etc. The Company shall not claim a penalty or damages against the Customer in relation to the offer cancellation. However, if the offer is canceled on the ground that the details of the Goods, etc. are different from those labelled and/or advertised, or the performance is different from the contractual requirements, the Company shall bear the cost of receiving the Goods, etc.
If the Customer refuses to accept the delivery or desires a refund, he/she shall bear cost of returning the Goods, etc. (round-trip delivery cost if the original delivery was free of charge, one-way delivery cost if the original delivery cost was paid in advance) and the bank transfer fees. The Company shall provide the refund after the returned goods are doly accepted.
If the Customer has a change of heart and wants to exchange/return the Goods, etc., he/she shall be responsible for the round-trip delivery costs.
If the product is returned due to skin-related issues, the Customer will be responsible for the return cost, and the application for return shall be submitted within 30 days following the receipt of the product. However, if a dermatological diagnosis is attached to the return package, the Customer shall pay the diagnosis fee and the Company shall pay the delivery cost. In exceptional cases wherein substantial causal relationship is proved between the cosmetics and the skin-related issues or medical fees are paid for disease treatment, the Company shall bear the cost of issuing the diagnosis as well.
If the product is returned due to the Customer's absence or incorrect address and secondly delivered to the Customer, the relevant cost for the delivery shall be borne by the Customer.
In all return cases, the Customer shall also return all gifts and free items given for promotional purposes. If the Customer has used the items, the Company may deduct the corresponding sum from the refund amount. This shall not apply to cases wherein the Company is responsible for the return.

Article 17. Protection of Personal Data

The Company collects the least amount of the personal data that are essential to provide the Services to the Customer.
Whenever the Company collects the personal data of the Customer under Clause 17.1, the Company shall obtain the Customer’s consent therefor as prescribed in the relevant laws.
The collected personal data may not be used for any other purpose nor disclosed to a third party without the Customer’s consent, and the Company shall take foll responsibility therefor. However, the foregoing provision shall not apply to the following cases:
1. The essential personal data of the Customer are given to a carrier because they are necessary for delivery (i.e., name, address, telephone no.)
2. The personal data are necessary for statistical processing, academic research or market survey and provided in a format wherein personal identity is not recognizable;
3. The personal data are necessary to settle the payment for the transaction of the Goods, etc.
4. The collection of personal data is required due to an unavoidable reason prescribed under a relevant law
In the event that the Company is required to obtain the Customer's consent under Clauses 17.2 and 17.3, the Company shall declare in advance or provide advance notification regarding the items prescribed in the relevant law(s), such as the Personal Data Protection Act, the Act on Promotion of Information and Communication Network Utilization, etc. The items shall include the identity of the manager in charge of the personal data protection (department, name, telephone, other contact points), purposes to collect and utilize the data, third-party recipients (who receives the data, purpose and details of the data provision), etc., and the Customer may withdraw his/her consent at any time.
At any time, the Customer may make a request to the Company for perusal or error correction regarding the Customer’s personal data, whereupon the Company shall promptly take the necessary actions. If the Customer requests an error correction, the Company will not use the personal data until the error is corrected.
For the effective protection of the personal data, the Company shall minimize the number of staff handling the personal data. In the event that the Customer’s personal data are lost, stolen, leaked, altered, etc. due to a cause attributable to the Company and the Customer suffers damages as a resolt, the Company shall be held liable to provide compensation for the damages.
When the purpose of collecting or receiving the personal data is folfilled, the Company or the third-party recipient shall immediately destroy the relevant personal data. This shall not apply to cases wherein the personal data is required to be stored by law or regolation.
If the Company collects location data, the Company shall comply with the Act on Protection and Use of Location Data.

Article 18. Obligations of the Company

The Company shall not engage in any acts that are prohibited under any laws or these Terms of Use, or any acts that are contrary to public order and societal norms. Furthermore, the Company shall endeavor to the utmost to continuously and safely provide the goods and services.
The Company shall have a security system to efficiently protect the Customers’ personal data (including credit data), thereby ensuring the Customers’ safe use of the internet service.
In the event that the Company engages in labelling and advertising the products or services in ways that are deemed unfair under the Act on Fair Labelling and Advertising, the Company shall be held liable to provide compensation for the damages inflicted on the Customers as a resolt.
The Company shall not dispatch advertising emails for commercial purposes against the users’ explicit intent.

Article 19. Members’ Obligations with Regard to IDs and Passwords

The Members are responsible for managing their IDs and passwords.
The Members shall not allow any third party to use their IDs and/or passwords.
Whenever the Members recognize that their IDs and/or passwords have been stolen or used by a third party, they shall immediately notify the Company and doly follow the Company’s instructions, if any.
The Company shall not be held liable for any damages inflicted on the Members due to their breach of the obligations prescribed in Clauses 19.2 and 19.3.

Article 20. Obligations of the Members

The Customer shall not engage in any of the following acts. Failure to abide by this clause may cause the Company to take appropriate measures under relevant laws, these Terms of Use, and the Company’s policies.
1. Providing false details in the subscription or any subsequent registration of changes;
2. Expropriating other’s data
3. Arbitrarily changing any information posted on the Mall
4. Transmitting or posting data (computer program, etc.) other than those specified by the Company
5. Infringing on the intellectual property rights of others, such as the copyrights of the Company or third parties
6. Harming the reputation of the Company or a third party, or interfering in their work
7. Impersonating the Mall’s manager or the Company’s employee or another related person
8. Showing or posting on the Mall certain obscene or violent messages, images, voices, or other information contrary to the public order and societal norms.
When applying for the membership or changing the member data, the Customer shall fill out all items factually and with his/her real name. In the event that any false or borrowed information is registered, the Customer may not claim any rights hereunder.
The Customer shall comply with these Terms of Use, all prescriptions decided upon by the Company, all notices published by the Company, and relevant laws/regolations. Furthermore, the Customer shall not engage in any act that intervenes in the Company’s business or the Mall operation, or any act that harms the Company's reputation.
If the Customer’s personal information changes (e.g., address, contact point, email address, etc.), the Customer shall promptly notify the Company thereof. The Company will not be responsible for any disadvantages arising from failure to notify hereunder.
The Customer may not use the Services for his/her business activities without the Company's prior consent thereto, and the Company shall not be responsible for the outcome of such activities. If the Company suffers damages due to such activities, the Customer shall be liable to provide compensation for the damages. In such an event, the Company may restrict his/her use of the Services and file claims for the damages complying with legal process.

Article 21. Saving and Using Points

The Company may operate its own point system under the relevant Company policy. For instance, the Customer may save and use the points exclusively designed for the Mall or share the points with third parties through a point alliance (hereinafter, the “Points”).
In the event that the Company operates its own point system, it will announce in advance the relevant information about the Points (e.g., saving, use, extinction, cutback, etc. of the Points) through the Mall and will operate the point system accordingly.
If it is deemed necessary under the circumstance (e.g., changes in the management environment, changes in business policies, etc.), the Company may change the elements constituting the point system. In such an event, however, the procedures prescribed in Article 3 shall apply to the changes.

Article 22. Responsibilities with Regard to Website Connection

The Company may link the Mall to other websites through hyperlinks (the objects for hyperlinking include texts, pictures, videos, etc.)
Any other site linked to the Mall may independently provide the Goods, etc. and the Customer may execute transactions with the site. In such an event, the Company shall not be liable as guarantor for the transaction provided that it has posted a notice denying its guarantee liability for such transactions on the homepage or a pop-up window appearing at the time of linkage.

Article 23. Vesting of Intellectual Property Rights and Restriction of Use

All ownership, copyrights and intellectual property rights over the works prepared or developed by the Company shall be held by the Company.
To the extent that the Company has intellectual property rights over certain information that the Customer has acquired from the use of the Mall, the Customer may not use (or induce a third party to use) such information for commercial purposes without obtaining prior approval from the Company. The use of the information herein shall include copying, transmitting, publishing, distributing or broadcasting of the information.
The copyrights on posts uploaded in the Service’s screen(s) shall be reserved to the Customers who made the posts, and the Company is entitled to use the posts free of charge without the Customers’ permission so far as the use is within the scope of the Mall operation and for the purpose of managing, displaying, transmitting, distributing and promoting the Services.
If the Customer's post is found to be contrary to laws, public order, societal norms, or the guidelines for the Mall operation, or if the Customer’s post infringes on the right of a third party, the Company may take necessary measures such as deleting the posts from the Mall.

Article 24. Provision of Information

The Company may provide the Members with various information that is deemed necessary for the utilization of the Services. For this purpose, the Company will obtain consent from the Members through e-mails or postal mail.
The Company may request additional personal data with the consent of the Customer to improve the Services or introduce them to the Customer.

Article 25. Dispute Resolution

The Company has established and is operating a customer service center for the purpose of processing Customers’ opinions or complaints and compensating them for damages.
The Company prioritizes the complaints and opinions raised by the Customers. In the event it is not possible to promptly process such complaints/opinions, the Company shall immediately notify the Customer of the cause of the delay and the processing schedole.
In the event that an e-commerce dispute arises between the Company and the Customer and an application for dispute resolution is filed by the Customer, the dispute may be resolved through mediation managed by the E-Commerce Dispute Mediation Committee, which is organized and operated under the Framework Act on E-Commerce and the Enforcement Decree of the same Act.

Article 26. Jurisdiction and Governing Laws

Any actions arising from the e-commerce dispute between the Company and the Customer will be initiated pursuant to the Customer's address. If the Customer’s address is not available, the competent court will be the district court overseeing the Customer's place of residence. If the Customer's address or place of residence is uncertain at the time of filing the action or if the Customer resides overseas, the action will be brought to a competent court under the Civil Procedure Act of the Republic of Korea.
The laws of the Republic of Korea will apply to any legal dispute between the Company and the Customer.

Date of announcement: Dec. 30, 2019
Date of effectiveness: Jan. 6, 2020